E. Cooke Plumbing & Heating Privacy Policy
Effective Date: 06/30/2026
Overview
E. Cooke Plumbing and Heating ("we," "us," or "our") uses an SMS messaging system to communicate with customers regarding heating, plumbing, and related services. This SMS-specific Privacy Policy explains how we collect, use, store, and protect your information when you interact with us via text messaging.
Information We Collect
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Your mobile phone number.
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SMS message content and messaging metadata (such as timestamps).
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Information you voluntarily provide regarding your service request or appointment.
How We Use Your Information
We use your information to:
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Respond to service-related inquiries.
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Confirm, schedule, or update appointments.
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Notify you of technician arrival times or service status.
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Provide important information regarding your requested services.
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We do not use SMS messages for promotional or marketing purposes unless you have separately opted in to receive marketing communications.
Consent and Opt-In
By providing your mobile phone number through our contact us form or verbally, you consent to receive conversational SMS messages from E. Cooke Plumbing and Heating for service requests and scheduling.
Opt-Out
You may stop receiving SMS messages at any time by replying STOP, UNSUBSCRIBE, or another recognized opt-out keyword. We will send a confirmation message and discontinue future SMS communications unless you opt in again.
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For assistance, reply HELP or contact our office directly at info@ecookeplumbingandheating.com or 603-801-5720.
Message Timing and Identification
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We send SMS messages only between 8:00 AM and 9:00 PM local time unless responding to a customer-initiated message or an emergency service request.
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All messages will clearly identify E. Cooke Plumbing and Heating as the sender.
Data Retention and Security
We retain SMS records only as long as necessary for customer service, legal, and business purposes. We use reasonable administrative, technical, and physical safeguards to protect your information, including restricting access to authorized personnel.
Third-Party Processing
Our SMS service provider processes and stores message data solely on our behalf to facilitate customer communications. We will not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties except as required to provide our messaging services or as required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will become effective when they are posted on our website.
Contact Us
E. Cooke Plumbing and Heating
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Phone: (603) 801-5720
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Email: info@ecookeplumbingandheating.com
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Address: 1371A NH-3A
Bow, NH 03304